Avaya’s Mid-Market Reporting & Contact Centre Strategy for IP Office

Webinar on Avaya’s Mid-Market Reporting & Contact Centre Strategy for IP Office. Including a demonstration of the new enhancements to Avaya Call Reporting such as Skills Based Routing, Web Chat & Call Backs. Plus a sneak peek at some further enhancements including a refreshed interface and news about Call Recording within ACR. The webinar also provides a roadmap of both IPOCC and ACCS in 2019.

60 minutes duration